Thanks for checking out my info on shipping, returns and other boring things.

Shipping:

Please, Please, Please make sure your shipping address is correct, if it's not please send me an email, and a facebook message to change it. If your package gets posted and returned to me because you provided an incorect address any fees the post office charges me will be passed on to you as will the cost of posting the package to the correct address.

If it's my stuff-up and it's returned to me I'll pay :)

All Australian orders are posted with a tracking number. Please contact me if you would like your package insured.

Once your items are on their way I cannot be held responsible for them.

Overseas orders are sent with Tracking where ever possible but some countries do not facilitate this. Please contact me if you are unsure :)

Returns and refunds:

I do not offer returns for changes of minds.

I honour my obligations under Australian Consumer Law to refund or replace faulty goods.

I do my best to describe my creations accurately.

My creations are HANDMADE and have imperfections and sometimes bits fall off. This is part of the unique nature of handmade items, particularly my felts. If this worries you you are probably better off buying mass produced items like flokatis and fake furr.

Payment:

Unfortunately bigcartel only accepts Paypal.